For orders placed with HK TIANZHU LIMITED.

Registered address: RM 12,9/F,BLOCK B,ON LOK FACTORY BLDG,88-90 KLN CITY RD,TO KWA WAN,KLN,HONG KONG.

Contact email: service@nilisse.com

We process orders within 1-3 business days after payment confirmation, excluding weekends and local public holidays.

Shipping time varies according to destination country and selected shipping method. Estimated delivery time will be shown during checkout.

Shipping fees are calculated at checkout based on weight and destination. We are not responsible for import duties, customs taxes or local clearance fees incurred at destination country, these shall be borne by customers.

If your package is lost or severely damaged in transit, please contact us within 14 days after delivery status update for further assistance.